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HP HP2-B120 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Partner Status, Contractual Cartridges and Contract Upload | 11% | - Partner qualification and status - Contractual cartridge definition and usage - ICPP contract upload process |
| Audit and Control | 4% | - Contract compliance and auditing - Reporting and control procedures |
| The Value of the Printing System | 29% | - Selling and presenting the solution - Value proposition and customer benefits - HP printing system architecture |
| Market Dynamics and HP Channel/Partner MPS Offering | 12% | - EMEA MPS market overview - HP channel partner program structure - Positioning cMPS vs other MPS models |
| Cost Per Page and HP cMPS Pricing Tool | 12% | - Using the official cMPS pricing tool - Base + Click and Level Pay models - Cost per page calculation models |
| HP Channel MPS Program and cMPS Discounts | 32% | - cMPS program rules and eligibility - Contract terms and conditions - Discount structures and margins |
HP Selling HP EMEA cMPS Sample Questions:
1. What information needs to be reported in the ICPP portal on a monthly basis? (Select two.)
A) copy of the pricing tool, including the detailed calculation S contract start date and end date
B) serial numbers of devices
C) PDF document of signed contract
D) amount of non-HP devices at the customer site
2. Which discount process is used for HP supplies within the cMPS program?
A) Smart Quote with SBD form
B) Pre-Approved OPG discount
C) SCRP
D) OPG where available
3. What is one way to help ensure that HP printing devices maintain the HP reputation for the best possible print quality?
A) Use power-conditioning devices to ensure constant voltage
B) Place the device in a cool dry area
C) Use only 1500-grit paper as cleaning pages.
D) Use only original HP supplies
4. What happens to a partner that leaves the cMPS Partner program?
A) The partner can continue to use the cMPS program for discounts for new contracts for a period of 12 months after leaving the program.
B) They will become a cMPS Maintenance Partner with continued access to discount (SCRP) for existing contracts only
C) They will become HP partner Managed Print Service Partner (HPpMPS)
D) They have all existing contracts in the program managed by HP directly.
5. Who manages the financing of a Channel Managed Print Services Contract?
A) HP Financial Services
B) HP Services
C) HP cMPS Partner
D) HP Partner Account Manger
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B |
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